Product Operations Manager / Product Lead

🗓️ May 2023 — current

• Define strategic vision and roadmap, develop enablement and automation for collaboration platform (Slack).
• Drive value realization and platform optimizations through a customer-focused product operating model.
• Lead teams to improve operational maturity in Agile scrum best practices, tooling, and process development.
• Mentor Product Managers in tooling, processes, leadership, and communication techniques.

Product Operations Manager

🗓️ June 2022 — May 2023

• Designed, implemented, and evangelized standards, processes, and tooling for business objectives.
• Leveraged technical product experience to drive business value through increased organizational maturity.
• Led planning, roadmapping, information architecture, organizational structure, role definitions, Agile best practices, and technical guidance in support of strategic initiatives.
• Organized and led a company-wide community of Product Operations professionals in sharing knowledge and collaborating on processes and tooling.

Senior Product Owner, Product Operations

🗓️ June 2018 — May 2022

• Led three product development teams in the web tier of Acquia's classic and next-generation platforms.
• Prioritized and planned work by balancing the needs of the product, customers, stakeholders, and team.
• Provided detailed sprint reports with metrics; established format and led sprint review/demo for teams.
• Architected and authored new Product Owner knowledgebase and onboarding materials; train new POs.
• Built tools, developed processes and standards to streamline operations and enable Product teams.
• Led POs in new processes and standards to ensure consistency and effectiveness across teams.

Technical Architect, Team Lead, and Program Manager in PS

🗓️ October 2014 — June 2018

• Led development team and performed as technical and business liaison with multiple customer accounts.
• Drove customer success through program management and technical leadership with Agile scrum methodologies by balancing customer needs against development capacity.
• Coordinated with Account Managers and Technical Account Managers on customers' strategic initiatives.
• Led development teams in solutions design for long-term contracts for multi-site Drupal projects.
• Performed code reviews while establishing and enforcing best practices for development teams.
• Contributed as part of an eight-person team to revise the Acquia Certified Developer exam and create the Acquia Certified Drupal Site Builder exam.

Web Architect & Operations Manager
Digital Solutions Architect/Developer in Digital Marketing

🗓️ January 2012 — October 2014

• Digital Solutions Architect/Developer in Digital Marketing
• Managed operations and led a team in architecting solutions and maintaining Tek.com and operational tools.
• Triaged issues and managed technical resources for projects and operational work.
• Architected and built multi-language round-trip translation pipeline tools from Drupal to translation vendor.
• Developed and presented technical overviews and training to technical and non-technical individuals.

Web Marketing Technologist (Architect) in Digital Marketing

🗓️ December 2009 — January 2012

• Led the web design/development team in rebuilding Tek.com in Drupal.
• Performed research and development for web technologies to support Tek.com platform.
• Provided technical expertise as a liaison between technical and non-technical marketing team members.

Web Producer in Digital Marketing - Contractor

🗓️ January 2008 — December 2009

• Produced multilingual web marketing campaigns including emails, landing pages, and forms.
• Maintained and enhanced Tek.com, including site redesigns in multiple regions worldwide.
• Collaborated with marketing to provide effective marketing messages to promote sales and more.

Web Developer - Contractor

🗓️ June 2007 - December 2007

• 6 month contract under InfoGroup NW.
• Customized implementations of WebMD platform for employers and health plan sponsors, including single sign-on (SSO) as well as data exports for reporting and data transformation purposes.

Web Designer/Developer, Graphic Designer - Contractor

🗓️ April 2006 — March 2007

• Independent contractor for side work with business partners.
• Designed and implemented web sites, logos, and marketing materials for small businesses.

Software Development Engineer

🗓️ April 2006 — March 2007

• Developed solutions for new customers as well as enhancements for existing installations.
• Developed both Interactive Voice Response (IVR) and web-based tools for construction permitting and utility billing systems for local governments (city and county) throughout the country.
• Created processes and tools for automating repetitive work throughout development and deployment.

Software Developer

🗓️ November 2004 — March 2006

• Developed and maintained web and desktop solutions for government environmental systems.
• Engaged with customers in requirements gathering, analysis, and design.

Web Developer

🗓️ April 2004 — November 2004

• Configured and deployed web-based workflow systems for the medical research community.
• Involved in all aspects of project implementation, including planning, development, testing, and training.

As a senior leader, guides peers through change management and business transformations. Develop, document, and evangelize improvements to business practices and reporting. Maintains integrity and honesty in all situations by leveraging transparency, collaboration, and a data-driven perspective.

Passionate about processes and standards to support predictable, measurable outcomes. Driven to help teammates onboard and continue improving through technical documentation, education, tooling, and reporting. Provides mentoring and support to junior/new members of the team.

Unique ability to communicate with technical and non-technical teammates. Skilled in the use of analogy and abstraction to convey challenging concepts. Outgoing personality with strong listening skills for a customer-centric environment.

PHP, HTML, CSS, JavaScript, jQuery, Python, Java, Perl, C#, Visual Basic .NET, ASP.NET, Drupal, WordPress, Jekyll, Git, GitHub, MySQL, SQL Server, Access, JSON, XML, YAML, XLIFF, Mac OS X, Windows, Linux, Object-Oriented Design (OOP) methodologies, data modeling, and abstraction.

Atlassian Jira (JQL) and Confluence, Adobe Photoshop and Illustrator, Microsoft Office (Word, Excel, Outlook, PowerPoint, Visio), Google G-Suite (Docs, Sheets, Slides, Drawings), Roadmunk, Miro, Lucidchart, Slack, various video and audio editing apps.