Kenny Carlile - Resume | Product Enablement & Team Leadership in Software

Product leader with a technical background, integrity, and passion for process and enablement

EXPERIENCE

Acquia, Inc.

Senior Product Owner, Product Operations
June 2018 — current; promoted to Senior Product Owner July 2020

  • Lead multiple teams for Acquia's Cloud Web tier for classic and next-generation products.
  • Prioritize and plan work by balancing the needs of the product, customers, stakeholders, and team.
  • Provide detailed metrics and sprint reports; establish format and lead sprint review/demo for R&D teams.
  • Architect and author new Product Owner (PO) knowledgebase and onboarding materials; train new POs.
  • Build tools, develop processes and standards to streamline operations and enable Product teams.
  • Lead POs in new processes and standards to ensure consistency and efficiencies across teams.

Technical Architect, Team Lead, and Program Manager in Professional Services
October 2014 — June 2018; added Program Manager role in November 2015

  • Led development team and performed as technical and business liaison with multiple customer accounts.
  • Drove customer success through program management and technical leadership with Agile/Scrum methodologies by balancing customer needs against development capacity.
  • Coordinated with Account Managers and Technical Account Managers on customers' strategic initiatives.
  • Led development teams in solutions design throughout long-term single- and multi-site Drupal projects.
  • Performed code reviews and established best practices for development teams.
  • Contributed as part of an eight-person team to revise the Acquia Certified Developer exam and created the Acquia Certified Drupal Site Builder exam.

Tektronix, Inc.

Web Architect & Operations Manager; Digital Solutions Architect/Developer in Digital Marketing
January 2012 — October 2014; promoted to Web Architect & Operations Manager in September 2014, but already being recruited by Acquia

  • Continue to perform previous job functions as Digital Solutions Architect/Developer as well (listed below).
  • Manage day-to-day operations of Tek.com, lead team in solving technical problems, and architect solutions for Tek.com and operational tools.
  • Ensure the Web Operations' systems and processes are operating efficiently to optimize the business.
  • Triage issues and manage technical resources for projects and operational work.

Web Marketing Technologist in Digital Marketing
December 2009 — January 2012

  • Led the web design/development team in rebuilding Tek.com in Drupal.
  • Performed research and development for web technologies to support Tek.com platform.
  • Provided technical expertise when acting as a liaison between technical and non-technical individuals.

Web Producer in Digital Marketing - Contractor
January 2008 — December 2009

  • Produced multilingual web marketing campaigns including emails, landing pages, and forms.
  • Maintained and enhanced Tek.com, including site redesigns in multiple regions worldwide.
  • Worked with internal customers to provide an effective marketing message to external customers in order to promote sales, support, and other business functions.

WebMD Health Services

Web Developer - Contractor
June 2007 - December 2007

  • Customized implementations of WebMD platform for employers and health plan sponsors, including single sign-on (SSO) as well as data exports for reporting and data transformation purposes.

Freelance at Western Skies Web Design

Web Designer/Developer - Contractor
April 2006 — March 2007

  • Designed and implemented web sites, logos, and marketing materials for small businesses.

Selectron Technologies, Inc.

Software Development Engineer
April 2006 — March 2007

  • Developed solutions for new customers as well as enhancements for existing installations.
  • Developed both Interactive Voice Response (IVR) and web-based tools for construction permitting and utility billing systems for local governments (city and county) throughout the country.
  • Created processes and tools for automating repetitive work throughout development and deployment.

Windsor Solutions, Inc.

Software Developer
April 2006 — March 2007

  • Developed web and desktop solutions for government environmental systems.
  • Performed requirements gathering and analysis, maintained legacy software, developed databases, and implemented user interface design.

Click Commerce, Inc. (now Huron Consulting Group)

Web Developer
April 2004 — November 2004

  • Configured and deployed web-based workflow systems for the medical research community. Involved in all aspects of project implementation, including planning, development, testing, and training.

EDUCATION

Western Oregon University 2000-2004

  • BS in Computer Science (dual focus in Software Engineering and Networking), Music minor
  • Received Computer Science Department Student Recognition Award

Central Oregon Community College 1998-2000

  • Music, art, general requirements before transferring to Western Oregon University.

CERTIFICATIONS

SKILLS

Leadership

As a senior leader, guide peers through change management and business transformations. Develop, document, and evangelize improvements to business practices and reporting. Maintains integrity and honesty in all situations leveraging transparency, collaboration, and a data-driven perspective.

Training & Operations Enablement

Passionate about processes and standards to support predictable, measurable outcomes. Driven to help teammates onboard and continue improving through technical documentation, education, tooling, and reporting. Provides mentoring and support to junior/new members of the team.

Communication

Unique ability to communicate with both technical and non-technical teammates. Skilled in use of analogy and abstraction to convey concepts. Outgoing personality with strong listening skills that cater to a customer-centric environment.

Technical

PHP, HTML, CSS, JavaScript, jQuery, Python, Java, Perl, C#, Visual Basic .NET, ASP.NET, Drupal, WordPress, Git, GitHub, Subversion, Visual Source Safe, CVS, MySQL, SQL Server, Access, JSON, XML, YAML, XLIFF, Mac OS X, Windows, Linux. Object-Oriented Design (OOP) methodologies, data modeling, and abstraction.

Applications

Atlassian Jira (JQL) and Confluence, Adobe Photoshop and Illustrator, Microsoft Office (Word, Excel, Outlook, PowerPoint, Visio), Google G-Suite (Docs, Sheets, Slides, Drawings), various video and audio editing apps.

RECOGNITION & AWARDS

Tektronix Inspire Reward — The Best Team Wins

August 5, 2013 — Awarded by Tim Peck, director of digital marketing

Tektronix Inspire Reward — The Best Team Wins

December 6, 2013 — Awarded by Dinesh Arora, developer in Internet Technology Solutions

Tektronix Technical Excellence Award for Continuous Improvement — Nomination

January 13, 2014 — Nominated, as part of a 3-person team, by Tim Peck, director of digital marketing

Available upon request: references, recognition and award details, and prior work history.

Kenny Carlile
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